This Privacy Policy applies to all data and information collected by Dolce Flowers & Gifts via the website located at flowersfromdolce.com.au.

​

What is "personal information"?

 

The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

• whether the information or opinion is true or not; and

• whether the information or opinion is recorded in a material form or not.

 

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.

​

What information do we collect?

 

The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: company name, first name, last name, postal address, billing address, state, country, ZIP/postcode, email address, phone number, mobile number, fax number, date of birth, gender, user login details, website usage data and various other types of data.

​

How we collect your personal information

 

We may collect personal information from you whenever you input such information into the website.

 

We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

 

Purpose of collection

 

The purpose for which we collect personal information is to provide you with the best service experience possible on the website.

​

By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

​

By way of example, we may use personal information and data collected from you for the following purposes:

• Communicating information about our products, services, or this website to you.

• Providing customer support services in regards to transactions or engagements between you and us.

• Responding to queries from you regarding our services, products or this website.

• Gathering and collecting user feedbacks and customer reviews to enhance user experience or this site or the product or services offered by flowersfromdolce.com.au.

• Fulfilling any legal requirements, duties or performing another function which we believe in good faith would help protect your privacy and confidentiality, maintain security of your data and personal information, or otherwise is necessary for the proper administration of this site, our services or our general obligations under the law.

 

Storage & Security of Data

 

Flowersfromdolce.com.au is hosted on the Wix.com platform which allows us to sell our products and services to you online. Your data may be stored through Wix.com’s data storage, databases and third party applications integrated by Wix.comn. They store your data on secure cloud-based servers behind a firewall. As Wix.com may maintain servers in different locations around the world, your data may be stored overseas in another country outside of Australia. You consent to us and Wix.com transferring and storing your personal information outside of Australia in the knowledge that if your data or personal information is mishandled in a foreign jurisdiction, we disclaim responsibility and you will not have a remedy against flowersfromdolce.com.au or Dolce Flowers & Gifts under Australian law.

 

Disclosure & Use

 

We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties. Below are some examples of our service providers and their protocol regarding handling your personal information:

• Our website is hosted by online platform Wix.com and integrates applications and widgets made available on this platform. Their Privacy Policy can be viewed here: https://www.wix.com/about/privacy

• We use Google Analytics to identify and monitor online traffics and user activities on flowersfromdolce.com.au. Their Privacy Policy can be viewed here: https://policies.google.com/privacy

• We use Stripe to process credit card and payments for online transactions. Their Privacy Policy an be viewed here: https://stripe.com/en-au/privacy Please note we do not have access to nor store your bank card details.

 

We do not and will not sell or deal in digital data or personal information provided by site visitors or customers. We will never disclose your personal details to a third party except where it is necessary to do so in circumstances described in this Privacy Policy. We may from time to time be required disclose certain information, which may include data or personal information from you, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. We may use your data or personal information in good faith to protect the rights, property or safety of flowersfromdolce.com.au, its customers or affiliated third parties.

​

If there is a change of control in one of our businesses (whether by merger, sale or otherwise) or a sale or transfer of our business assets, customer information, which may include your data and personal information, could be disclosed to a potential purchaser or prospective business partner under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction. We would only disclose your data and information in good faith and where required by any of the above circumstances.

​

We may however use data and information from you in a general sense without specific reference to your name and personal details to generate marking statistics, identify and monitor purchaser demands, needs and market trends, to improve our website and services and to predict future user and customer activities to assist in our work.

​

Anonymity

 

You have a right to remain anonymous except in a transaction where personal information (such as delivery address, payment details, account sales) is required to complete that transaction. For delivered products and services, we will not disclose sender/purchaser information unless specifically requested by the customer to do so. We treat data and information from all site visitors and customers in accordance with this Policy regardless of their Do Not Track preference.

​

Access & Correction

 

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

​

Links to Third Party Website, Applications or Content

 

This website may contain links to third party website, applications or online content from time to time. These links are intended for your convenience and information only and do not constitute affiliation, sponsorship, endorsement or otherwise approval of the third party website, application or content. We disclaim all responsibility in relation to the privacy and confidentiality practices of the third party website, application or content and encourage you to carefully examine the privacy and confidentiality protocol and policy of these website, application or content when you navigate away from flowersfromdolce.com.au.

​

Cookies

 

A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. More information on cookies can be viewed here: www.allaboutcookies.org. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of a website.

Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. Cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit. 

​

Complaint Procedure

 

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our Privacy Compliance Officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

​

How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through email addressed to the Privacy Compliance Officer at flowersfromdolce@gmail.com.

​

​