FREQUENTLY ASKED QUESTIONS

Where do you delivery to?

We currently deliver to below suburbs in metropolitan Sydney. We regret we cannot deliver outside of Greater Sydney, interstates or overseas.

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Zone 1 - $9.90 (free delivery on orders above $150)

Chatswood 2067, Chatswood West 2067, Pymble 2073, West Pymble 2073, Macquarie Centre 2113, Macquarie Park 2113

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Zone 2 - $14.90 (free delivery on orders above $200)

Artarmon 2064, Lane Cove 2066, Lane Cove North 2066, Lane Cove West 2066, Willoughby 2068, Willoughby East 2068, Willoughby North 2068, Middle Cove 2068, Castlecrag 2068, Castle Cove 2069, Roseville 2069, Roseville Chase 2069, Lindfield 2070, East Lindfield 2070, Lindfield West 2070, East Killara 2071, Killara 2071, Gordon 2072, Turramurra 2074, Warrawee 2074, South Turramurra 2074, North Ryde 2113, East Ryde 2113

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Zone 3 - $22.90 (free delivery on orders above $250)

Northbridge 2063, Naremburn 2065, St Leonards 2065, Longueville 2066, Riverview 2066, Northwood 2066, Linley Point 2066, St Ives 2075, St Ives Chase 2075, Normanhurst 2076, Wahroonga 2076, Killarney Heights 2087, Forestville 2087, Hunter’s Hill 2110, Woolwich 2110, Gladesville 2111, Henley 2111, Tennyson Point 2111, Denistone East 2112, Putney 2112, Ryde 2112, Denistone 2114, West Ryde 2114, Meadowbank 2114, Epping 2121, North Epping 2121, Beecroft 2119, Pennant Hills 2120, Thornleigh 2120, Carlingford 2118, Cheltenham 2119, Marsfield 2122, Eastwood 2122

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Zone 4 - $25.90 (Free delivery on orders above $300)

Rhodes 2138, Concord West 2138, Concord 2137, Mortlake 2137, Cabrita 2137, Breakfast Point 2137, Canada Bay 2046, Five Dock 2046, Drummoyne 2047, Rozelle 2039, Balmain 2041, Burwood 2134, Croydon 2132, Enfield 2136, Strathfield 2135, Burwood Heights 2136, Mcmahons Point 2060, North Sydney 2060, Wollstonecraft 2065, Cameray 2062, Crows Nest 2065

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Zone 5 - $29.90 (Free delivery on orders above $400)

Barangaroo 2000, Haymarket 2000, Millers Point 2000, Milsons Point 2061, Sydney CBD 2000, The Rocks 2000, Dawes Point 2000

 

As we are going through an exciting phase of growth, this list may expand in the near future. If your suburb is not listed above, please do not hesitate to contact us and find out whether we can deliver to you.

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For our delivery protocol, delivery timeframes, and delivery of gifts containing alcohol, please refer to our Terms & Conditions.

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When do you deliver?

We deliver 6 days a week on Monday to Saturday including some public holiday. Unfortunately, we do not deliver on Sundays at this time. Deliveries are made by 3pm to schools, 5pm to commercial addresses and by 7pm to residential addresses. If you need a last-minute floral or plant gift on a Sunday, please head to our partner store Japan Home Centre Chatswood to find out what is available.

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When are you open?

Our customer support team is online 7 days between 9am and 6pm (Sydney time). You are welcomed to place an order with us by texting or calling 0493 502 551 during these hours. Alternatively, you can order through this website 24/7.

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For in-store purchases and Click & Collect, our partner store Japan Home Centre Chatswood is open 10am to 6pm everyday (including some public holidays). Please kindly note that some products displayed on this website may not be available in-store unless pre-ordered.

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Do you offer same day delivery?

We can deliver indoor plants and potted flowers (e.g. orchids) on the same day if ordered by 1pm Sydney time. If you are in a hurry and wish to find out what is available for same day delivery, please feel free to text or call us on 0493 502 551 and we will try our best to help.

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Will you notify the recipient prior to delivery?

We will send a courtesy message to the recipient's mobile number (if provided) approximately 30 minutes prior to the estimated time of delivery.

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What if the recipient is not home?

If the recipient is not present or unavailable to sign for delivery, we will place your order at a safe place if you instruct us to do so. If there is no safe place to leave the order, or if the courier cannot access the recipient's premise, we will contact the phone numbers provided in the order. If we are unable to reach you nor the recipient, the order will be returned to our partner store Japan Home Centre Chatswood.

 

If your order is returned to us , please contact us within 2 days of non-delivery to arrange pick-up or re-delivery. Additional handling and re-delivery costs apply, please see our Terms & Conditions.

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For gift orders containing alcohol, we have to follow strict delivery protocols as required by law, please see our Terms & Conditions for details.

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Will I receive confirmation of delivery?

Our courier will send a courtesy message to your mobile number (if provided) once the order is delivered.

 

What if the delivery details supplied was incorrect?

If you have provided us with incorrect delivery details such as an incorrect delivery address, please let us know as soon as possible. While we will try our best to update the details with our courier, it cannot be done if the order is already collected by our courier for delivery.

 

If the flowers are delivered to an incorrect address supplied by you, additional charges may apply to replace the order and arrange a re-delivery. We therefore recommend you to carefully check your order details during the check out process and ensure that the delivery details as  showed in the order confirmation email are correct.

Can I make changes to my order?
We will make every effort possible. This is not possible if the order is already prepared or is with our courier for delivery. For our modification and cancellation policy, please refer to our Terms & Conditions.

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What currencies does this website refer to?

Our website may be translated into foreign languages for better user experience, however prices, fees and costs displayed on this website are always in Australian Dollar (AUD$).

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How do I care for my flowers or plants?

In general, fresh cut flowers can last for 3-5 days and some native varieties can last up to 10 days depending on weather, season, variety, environment and care.

Here are some tips for caring fresh cut flowers at home:

• Ensure your vase or flower container is thoroughly cleaned before use.

• Using a pair of clean, sharp scissors, make an angled cut about 2-3cm from the bottom of the stems (in or under running water if possible), then place the flowers into the cleaned vase filled with fresh water.

• If you are using flower food, please follow instructions on the flower food packaging and dissolve the flower food in the correct amount of water.

• Refill the vase if water level starts to drop. Keep in mind that water evaporates faster in warmer weather.

• Wash the vase and replace all water once every 1-2 days to prevent growth of bacteria in the water (i.e. the water turns cloudy).

• Keep flowers away from heat, direct sunlight, draft, air-conditioning or any drastic temperature changes.

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Potted plants (including orchid plants) typically have longer life span under the appropriate care. To help maintain the health and growth of your plant, please refer to 'Care Tips' on the specific product page.

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Any other questions?

Please contact us during the hours of 9am to 6pm and we will gladly assist.

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