DELIVERY & PICKUP

We deliver 6 days a week from Monday to Saturday between the hours of 8am and 7pm Sydney time. For schools we aim to deliver by 3pm, commercial addresses by 5pm and residential addresses by 7pm. Our courier will send a courtesy message to the recipient approximately 30 minutes prior to arrival.

 

We currently deliver to below areas in metropolitan Sydney. We regret we cannot deliver outside of Greater Sydney, interstates or overseas.

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Zone 1 - $9.90 (free delivery on orders above $150)

Chatswood 2067, Chatswood West 2067, Pymble 2073, West Pymble 2073, Macquarie Centre 2113, Macquarie Park 2113

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Zone 2 - $14.90 (free delivery on orders above $200)

Artarmon 2064, Lane Cove 2066, Lane Cove North 2066, Lane Cove West 2066, Willoughby 2068, Willoughby East 2068, Willoughby North 2068, Middle Cove 2068, Castlecrag 2068, Castle Cove 2069, Roseville 2069, Roseville Chase 2069, Lindfield 2070, East Lindfield 2070, Lindfield West 2070, East Killara 2071, Killara 2071, Gordon 2072, Turramurra 2074, Warrawee 2074, South Turramurra 2074, North Ryde 2113, East Ryde 2113

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Zone 3 - $22.90 (free delivery on orders above $250)

Northbridge 2063, Naremburn 2065, St Leonards 2065, Longueville 2066, Riverview 2066, Northwood 2066, Linley Point 2066, St Ives 2075, St Ives Chase 2075, Normanhurst 2076, Wahroonga 2076, Killarney Heights 2087, Forestville 2087, Hunter’s Hill 2110, Woolwich 2110, Gladesville 2111, Henley 2111, Tennyson Point 2111, Denistone East 2112, Putney 2112, Ryde 2112, Denistone 2114, West Ryde 2114, Meadowbank 2114, Epping 2121, North Epping 2121, Marsfield 2122, Eastwood 2122, Beecroft 2119, Pennant Hills 2120, Thornleigh 2120, Carlingford 2118, Cheltenham 2119

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Zone 4 - $25.90 (Free delivery on orders above $300)

Rhodes 2138, Concord West 2138, Concord 2137, Mortlake 2137, Cabrita 2137, Breakfast Point 2137, Canada Bay 2046, Five Dock 2046, Drummoyne 2047, Rozelle 2039, Balmain 2041, Burwood 2134, Croydon 2132, Enfield 2136, Strathfield 2135, Burwood Heights 2136, Mcmahons Point 2060, North Sydney 2060, Wollstonecraft 2065, Cameray 2062, Crows Nest 2065

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Zone 5 - $29.90 (Free delivery on orders above $400)

Barangaroo 2000, Haymarket 2000, Millers Point 2000, Milsons Point 2061, Sydney CBD 2000, The Rocks 2000, Dawes Point 2000

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For suburbs not listed above, please contact us to find out whether can deliver to you.

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NEXT DAY DELIVERY

Next day delivery is available on selected products subject to availability. Orders must be made by 1pm Sydney time. An express delivery surcharge of $25 applies in addition to the standard delivery fee. We will contact you to confirm your order. 

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THIRD DAY DELIVERY

Third-day delivery is available on all items and standard cut-off is 7pm Sydney time. For example, if you place an order online at 9pm on Monday, you can expect to receive your order on Thursday.

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CLICK & COLLECT

All online orders can be collected from our partner store, Japan Home Centre Chatswood at Shop 46, Chatswood Interchange, 436 Victoria Avenue, Chatswood NSW 2067. They are adjacent to Australia Post next to Chatswood Train Station and opens 7 days from 10am to 6pm (including some public holidays). Watch THIS VIDEO on how to get there.

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If your order is intended for delivery or pick-up on a later date, please kindly specify your preferred delivery date and time under "Add Notes" during checkout, we will confirm the delivery/pickup date with you upon receiving your order.

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IMPORTANT THINGS TO NOTE

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• Delivery to Multi-unit Premises

For delivery to commercial complexes, nursing homes, hotels, apartments or other multi-unit building, we require the recipient's full address including any suite or room or floor/unit number. If our courier is unable to access the premise, we will contact the recipient and ask them to collect the order from reception, lobby or at the entrance of the building.

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• Recipient Absent

If the recipient is not present or unavailable to sign for delivery, we will place your order at a safe place. If there is no safe place or if our courier cannot access the recipient's premise, the courier will contact the phone number included in your order. If our courier is unable to reach you or the recipient, your order will be returned to us. Please note any paid delivery fee is non-refundable in this circumstance.

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If your order is returned to us, please contact us as soon as possible to arrange pick-up or re-delivery. You will need to pay the applicable delivery fee plus a handling fee of $10 per item in your order. If we cannot reach you or do not receive payment of the said fees from you within 3 days of the non-delivery, your order will be treated as abandoned and no replacement, exchange or refund will be available to you.​​

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• Incorrect Delivery Details Supplied

If you believe you have made a mistake in the detail details (e.g. delivery address or recipient name), please contact us on 0493 502 551 as soon as possible and we will do all that we can to help. Unfortunately if the order has already been prepared and is with our courier for delivery, we will not be able to make changes to the delivery details. If the order is delivered to the incorrect address supplied, additional costs may apply to replace and re-deliver the order. Therefore we strongly recommend you to check your delivery details are correct during checkout and in the order confirmation email.​​

 

• Floral Gift Hampers Containing Alcohol

We sell hampers and flower arrangements that may be delivered with alcohol as gifts. This alcohol cannot be sold separately and is required by law to be part of a genuine gift only. The maximum volume of alcohol cannot exceed 2 litres. In accordance with the Liquor Control Act 1998, we do not sell nor supply alcohol to or on behalf of any person under the age of 18 years.

 

Gifts which include alcohol or liquor:

• is unavailable for Click & Collect orders; and

• cannot be delivered to the orderer or purchaser; and

• cannot be left at a non-attended premise or at a premise in which only minor under 18 years is present; and

• must be delivered between 7am and 7pm; and

• ​the recipient must be an adult over the age of 18 years with a valid photo ID as proof of age and must provide his/her signature on delivery. Our courier will request to sight, and in some circumstances, request to photograph the recipient's ID for record-keeping purpose.

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By placing a gift order containing alcohol or liquor, you agree and accept that if any of the above requirements cannot be fully satisfied, we may at our discretion complete delivery without releasing the alcoholic item to the recipient. You will not be given separate notice if this happens.

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The alcoholic item will be withheld and returned to us by our courier. A partial refund of your payment to the equivalent value of the undelivered alcoholic item less a return handling fee of $40 per item will be processed via the original payment method within 10 business days.

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Cant find what you are after?

Please refer to our FAQs and Terms and Conditions for further information. Alternatively, please kindly contact us between 9am - 6pm Sydney Time.